Return Policy

SleepWorks Medical will accept returns on any unopened product within 30 days of the original purchase date. Shipping costs are not refundable. Call our office to obtain an RMA number before returning the unopened item. Any product that has been opened can not be returned (no exceptions).

If you are unsure of the right product or size, we can help. Please feel free to give us a call and we can help determine the right product. Our customer service department is extremely knowledgeable in CPAP therapy and will be glad to answer any question that you may have regarding sizing or product compatibility.

On the rare occasion that a product is received with a manufacturer’s defect, call our office within 24 hours of receipt and we can determine the appropriate steps to take. If you receive the item on the weekend or after our normal business hours please leave us a voicemail. We will return your call on the next business day.

Please note that the above policy also includes all CPAP, BiPAP, and APAP machines. A CPAP, BiPAP or APAP machine is considered opened if any hours are placed on the machine, and it is subject to the same return policy stated above. Most CPAP, BiPAP, and APAP machines come with a manufacturer 2-year warranty for manufacturer defects. Any misuse of the equipment may void the warranty. All warranty decisions are made solely by the manufacturer.

Note: All prices in CAD dollars and product pricing include taxes.

Manufacturer Warranties

CPAP, BiPAP and APAP machines carry a manufacturer warranty. If your machine malfunctions, call our office to verify the machine is still under warranty. If so, please call to arrange a Return Merchandise Authorization number. Warranty claim decisions are solely at the discretion of the manufacturer. The customer is responsible for shipping the machine to our office. Repair or replacement of the broken machine can take up to 4 weeks depending on the manufacturer. Rental machines are available to be used during this time if needed, please call our customer service for details on rental machines.

Manufacturers do not warranty against misuse or water damage. If water damage or misuse is determined to be the cause of the malfunction, you will have a choice to have it returned to you at no cost, have the machine repaired by the manufacturer (repair costs will be communicated and collected before the machine is repaired), or purchase a new machine at current prices displayed on the website.

Questions, Comments, Concerns?

Please feel free to contact us at any time with your questions or concerns. We are available via email at info@sleepwm.com, or via telephone.